- #California bar access to justice full#
- #California bar access to justice pro#
- #California bar access to justice series#
- #California bar access to justice free#
These are articles, links to external content, and tools such as interviews or legal form generation.
Search - A typical keyword search tool to surface site-wide results.Īlthough this strategy varies across our network of state partners, there is a general theme that goes something like this:įirst, try to help users find answers themselves through resources and tools. #California bar access to justice free#
Legal aid referrals - Our Directory tool organizes a listing of civil legal aid organizations in that state that users can contact to get free representation and consultation. 
Resource articles and tools - These are organized on the homepage into various legal topics and often include interview tools and links to legal forms.The way most LawHelp sites are structured aims to point users to three main areas to find solutions to their legal issues: This was consistent with the mobile experience too. The multiple pathways we included to important destinations were utilized well and we never ran into a situation where a user was stumped and would just abandon the site. No users got lost trying to navigate through the site. The most encouraging finding was that all users successfully followed the pathways we had intended.
#California bar access to justice full#
The full analysis was quite long (18 pages long) and so I’ll spare you all the finer details and share these highlights from our results: This left me rather surprised that so much of our goals proved successful in this beta site. Being proven wrong is super valuable and saves you lots of time and resources. When I test designs, I go into usability testing eager to surface the problems. We did indeed surface a list of reiterations to carry out but the overall user experience proved to be much more successful than I had anticipated. It was inevitable that we would run into numerous issues when testing such a large-scale redesign. You can check out the new LawHelp Refresh design on sites like, , and /HI among many others. They also provided a lot of helpful feedback on the design and its usability. Finally I will share our next steps and another exciting upcoming project on LawHelp.Īgain I want to offer a special thanks to Lagniappe Law Lab who maintains the content on. If you haven’t yet, check out Part I and Part II. This week we will look into our results including both what went well and what failed.
In Part II we discussed how we structured usability testing and how we recruited participants.
#California bar access to justice series#
Welcome to Part III of our three-part series on our design process of the LawHelp Refresh design.
#California bar access to justice pro#
Legal Aid Society of Northeastern New Yorkįor more information, comments, or questions about, please contact Veronica Dunlap, New York Program Director at Pro Bono Net, at. Learn more about the LawHelpNY Advisory Committee Organizations: We are grateful for their input and support.” She shared, “e are excited to show our legal service partners and the New Yorkers who rely on LawHelpNY that we have heard their feedback and will deliver a more intuitive, streamlined experience that takes into account the culturally unique community of New York State. Veronica Dunlap, Director of New York Programs at Pro Bono Net, is leading the team on the relaunch of. LawHelpNY’s role as a necessary element of wrap-around legal services enhances access to these critical resources for the general public and reduces the likelihood of unintended duplication of efforts among the statewide legal services community. Additionally, LawHelpNY’s referral directory is now available via API to make it accessible on other websites that individuals visit for legal help.Ī central goal of LawHelpNY is to serve as an essential hub of important legal information and resources that maximize the ability of legal service providers to connect with people in need. LawHelpNY also provides rapid access to resources for intake workers, hotline staff, and community organizations. Through, we provide individuals with know-your-rights resources, self-help tools, court information, and attorney referral information. In addition, the new is defined by streamlined workflows that enable content creators and managers to keep information current and accessible. The new site reflects our vision of creating a mobile-first, inclusive, and easily accessible experience for LawHelpNY users to quickly find the help they need. The results of the process provided us with design and technical recommendations for a reimagined, elevated user experience. Pro Bono Net engaged a design agency to complete a human-centered design review process to evaluate and incorporate the lived experiences and perspectives of the people that LawHelpNY serves. The LawHelpNY rebuild project is set to launch on July 27, 2022. Pro Bono Net, in partnership with LawNY and with funding from the Legal Services Corporation, is excited to announce the relaunch of in the open source framework, Drupal.
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